Privacy Policy
PRIVACY POLICY
ERS Plumbing Systems
ERS Plumbing Systems (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose personal information obtained through our website, booking forms, communications, and services.
1. INFORMATION WE COLLECT
We may collect personal information when you contact us, request service, book online, or make a payment, including but not limited to:
- Full name
- Phone number
- Email address
- Service address
- Description of plumbing issues
- Appointment preferences
Payment information is processed securely by third-party payment providers. ERS Plumbing Systems does not store full credit card or banking details.
2. HOW WE USE YOUR INFORMATION
We use collected information solely to:
- Respond to service requests
- Schedule and perform plumbing services
- Communicate appointment confirmations, updates, or changes
- Send invoices, receipts, and service-related communications
- Improve customer service and internal operations
We do not sell, rent, or trade your personal information.
3. PAYMENT PROCESSING
Payments, including service call fees, are processed through secure third-party payment processors (such as Intuit QuickBooks Payments).
ERS Plumbing Systems does not have access to or retain full payment card or banking information.
4. COMMUNICATIONS
By submitting a service request or contacting ERS Plumbing Systems, you consent to receive service-related communications via:
- Phone calls
- Text messages (if provided)
Emails may contain confidential or legally privileged information and are subject to our email confidentiality notice.
5. INFORMATION SHARING
We may share personal information only when necessary to:
- Provide requested services
- Comply with legal obligations
- Protect the rights, property, or safety of ERS Plumbing Systems
We do not share personal information with third parties for marketing purposes.
6. DATA SECURITY
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. COOKIES & WEBSITE DATA
Our website may use standard cookies or analytics tools to improve functionality and user experience. These tools do not collect personally identifiable information unless you voluntarily provide it.
8. YOUR RIGHTS
You may request to:
- Review the personal information we have about you
- Correct inaccurate information
- Request deletion of your information, subject to legal, accounting, or service obligations
Requests may be submitted to info@ersplumbingsystems.com.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites or payment platforms. ERS Plumbing Systems is not responsible for the privacy practices or content of those third-party sites.
10. CHILDREN’S PRIVACY
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.
11. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
12. CONTACT INFORMATION
If you have questions about this Privacy Policy, please contact:
ERS Plumbing Systems
Email: info@ersplumbingsystems.com
Phone: (919) 455-1786
Office Hours: Monday – Saturday, 8:00 AM – 6:00 PM
North Carolina Plumbing License #: 38342